Our experienced staff will not only prepare an itemized list of repair expenditures to include parts and labor but also will be available to answer any questions, such as:
Reporting the accident to my insurance company Feel free to call or e-mail your advisor to explain the extent of damage done to your car in order to report it to your insurance company. Back to Top
How do I get a claim number? Feel free to call or e-mail your advisor to obtain an estimate of the repair process in order to get a claim number to refer to. Back to Top
How can I know when my car’s repairs are done? You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns. Back to Top
How can I get a rental car? If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are. Back to Top
Do I have to pay a deductible? The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible for paying it when you pick up your vehicle. Back to Top
How can I get an explanation of the repairs required? Your advisor can give you details and an estimate of the necessary repairs required by your vehicle. Be sure to check with your advisor for the specifics on your vehicle. Back to Top
Can you match my car's original paint color? Nowadays, modern industrial finishes incorporate various layers of highly specialized paints. With a major investment in the finest paint system available and constant upgrades of its technology and equipment to ensure that each vehicle's paint matches, we take special pride in our skills in matching factory finishes as the final step in the restoration process. Back to Top
Which methods of payment can I use? We accept Visa and MasterCard. Cash and certified checks are also accepted. We do not accept personal checks.
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We can answer these questions and any other inquiries that you have. We have been helping customers since we began in 1980.